At a Glance
A REMARKABLE YEAR OF ACCELERATED GROWTH
Building on the momentum of GAIN to leap into our next phase of growth and transformation, Mobily moved forward with confidence and focus to achieve our highest revenue and profits in a decade. We remained resilient in the face of a challenging telecommunications industry, pioneering technological advancements and product developments, while maintaining our market leadership by excelling in brand value, customer service and operational performance.
OPERATING HIGHLIGHTS
NAMED
“BEST MIDDLE EAST CARRIER”
LAUNCHED NEW
“MOBILY 2023-27 STRATEGY”
ACHIEVED
99.4%
CUSTOMER SATISFACTION FOR THE QUALITY OF INTERNET BROWSING SERVICES
CONNECTED
2 NEW
INTERNATIONAL CABLES BETWEEN EUROPE AND ASIA, WHICH WILL BE COMPLETED BY 2025
LAUNCHED
MOBILY GAMERS PORTAL
BECAME FIRST OPERATOR TO PROVIDE FIXED CONNECTIVITY FOR
NEOM
ESG HIGHLIGHTS
UPGRADED TO ‘A’ IN MSCI ESG INDEX
FIRST SAUDI TELECOMMUNICATIONS COMPANY TO ACHIEVE THIS RATING
LAUNCHED MOBILY’S NEW
‘RISILIENT’
CYBERSECURITY
STRATEGY
FOR 2023-27
INTRODUCED
MOBILY RECYCLING INITIATIVE
TO PROMOTE THE
CIRCULAR ECONOMY
FINANCIAL HIGHLIGHTS
REVENUES
EBITDA AND EBITDA MARGIN
NET INCOME
FREE CASH FLOW (EBITDA-CAPEX)
DELEVERAGING (Net Debt and Net Debt/EBITDA)
DIVIDEND DISTRIBUTIONS (Per Share)
HIGHEST ANNUAL REVENUES, EBITDA AND NET INCOME IN THE LAST
10 YEARS
MOBILY’S CUSTOMER ACQUISITION STRATEGY INCREASED THE MOBILE SUBSCRIBER BASE BY 4.4% TO
11.8 MILLION
FTTH SUBSCRIBERS GREW BY 5.4% TO
0.293 MILLION
NET DEBT TO EBITDA RATIO OF
1.20X
2023 AWARDS
Best CEO Award for Large Establishments in the Labor Awards
Mobily’s CEO, Eng. Albadran won the prestigious Best CEO Award for Large Establishments in the Labor Awards, presented by the Minister of Human Resources and Social Development, His Excellency Eng. Ahmed bin Sulaiman Al Rajhi, in recognition of exceptional and pioneering CEOs.
Best Investor Relations Telecom Company Award in Saudi Arabia 2023
Won the Best Investor Relations Telecom Company Award in Saudi Arabia 2023 by the Global Business Outlook (GBO) Awards, highlighting the efforts made towards improving transparency and market presence, as well as maintaining an outstanding relationship with Mobily’s Stakeholders.
Customer Experience Award 2022 at ICT Indicators Forum
During the ICT Indicators Forum in 2023, the Communications, Space and Technology Commission (CST) announced Mobily as the winner of the Customer Experience Award 2022 for achieving the award’s international standards based on customer votes.
Best Print Report in the Middle East
Placed second in the Middle East for the Best 2022 Annual Report Award by the Middle East Investor Relations Association (MEIRA), highlighting Mobily’s sustained commitment in best practice Investor Relations.
Best Middle Eastern Carrier at Global Carrier Awards
Awarded Best Middle East Carrier at this year’s Global Carrier Awards (GCAs), reflecting its ongoing commitment to provide innovative digital solutions in wholesale services on local, regional and international levels.
LEAD Award for Customer Experience Excellence
Won the LEAD Award for Customer Experience Excellence from the SAMENA Telecommunications Council, in recognition of Mobily’s efforts to achieve customer satisfaction through implementing the highest standards of quality and efficiency.
Opensignal’s new Live Video Experience Award
The first Saudi operator to win Opensignal’s new Live Video Experience Award. Mobily was also the winner of the Video Experience Award and shared the 5G Video Experience and 5G Live Video Experience Awards.
Opensignal’s Availability Award
Mobily has gone from sharing the Availability Award to winning it solely, in recognition of its leading customer experience position in providing a consistently available and seamless network experience for its users.
Best Digital Annual Report in the Middle East
Won first place in the Middle East for the Best Digital 2022 Annual Report Award by the Middle East Investor Relations Association (MEIRA), affirming Mobily’s efforts and commitment to enhance transparency to earn the trust of all Stakeholders.
Talent Management and Development Award at the MENA Star Awards 2023
Won first place in the Talent Management and Development Award from the Society for Human Resource Management (SHRM) at the MENA Star Awards 2023. This award recognizes Mobily’s unwavering commitment to investing, maintaining and managing human capital thereby fostering growth, and creating a thriving work environment.
Research Excellence Accolade 2023
In recognition of Mobily’s excellence in presenting pioneering research strategies that reshape industry standards in Saudi Arabia, Mobily won the Research Excellence Accolade 2023 presented by Survey2connect (XEBO) for innovation and excellence in the market research category.
2023 CERTIFICATES
Network Capacity and Footprint
Mobily connects Saudi Arabia with its comprehensive network that provides more than 98% of the Kingdom’s population with 3G and 4G coverage. Its advanced 5G network covers 52 cities with over 5,900 5G sites, ensuring that over 84% of the population in Saudi Arabia’s 7 largest cities have access to 5G services. Additionally, Mobily’s expansive network, including long-distance, metropolitan and fiber network infrastructures, spans an impressive 60,670 km to connect all major Saudi cities.
Mobily’s Saudi Fiber Network
Mobily reaches customers through a total of 422 exclusive channels (67 flagship stores and 355 fully branded outlets), along with 1,629 non-exclusive channels (third-party retailers POS).
