ESG
SUSTAINABILITY STRATEGY AND FRAMEWORK
POSITIVELY INFLUENCING THE
ENVIRONMENT AND SOCIETY
Sustainability is integral to Mobily’s business ethos and its strategy for sustainable growth and enduring trust. The Company is dedicated to delivering value to all Stakeholders while making a positive impact on the environment, as well as on local, regional and international communities. Emphasizing responsible and transparent governance is key to fostering trust among customers, employees, partners and shareholders.
Accountable
Enterprise
Upgraded to ‘A’ in MSCI ESG Index – first Saudi Telecom to achieve this rating
MARKETPLACE
AND CUSTOMERS
Launched Mobily’s new ‘RISILIENT’ cybersecurity strategy for 2023-27
Responsible
Employer
59,000+ hours of structured employee learning materials and courses
Positive Community
Impacts
Sponsored Monsha’at’s Biban 23 to support the Kingdom’s SME sector
Safeguarding
the Planet
Launched Mobily Recycling initiative to promote the circular economy
International Frameworks
Mobily’s sustainability framework defines and communicates the Company’s strategic dedication to sustainability. Built around 5 key pillars, it focuses the Company’s sustainability priorities and resources, acting as a roadmap for associated initiatives and programs to increase impact and value creation for key Stakeholders.
Accountable Enterprise
- Formally integrate sustainability at the corporate level
- Strive for transparency, integrity and good governance by following international best practices
- Achieve sustainable growth contributing to a thriving Saudi Arabian economy, through direct economic activities and infrastructure, platforms and digital services
Safeguarding the Planet
- Contribute to the Saudi Green Initiative, leading the way to a sustainable future for Saudi Arabia
- Follow international best practices to safeguard shared resources
Marketplace and Customers
- Enable rapid societal development through well-designed and executed digital platforms and services
- Ensure privacy and security of customer data
- Achieve high levels of customer satisfaction with excellent customer care
- Adopt socially responsible elements in our marketing strategies
Responsible Employer
- Ensure high levels of motivation, satisfaction and commitment to sustainability
- Understand our duty of care to protect our employees and contractors from any harm
- Ensure everyone has access to the same opportunities and the same, fair treatment
Positive Community Impacts
- Support local communities in which Mobily operates, and positively impact them
- Work with communities to address issues of opportunity, access, knowledge and skill in relation to using technology
Contribution to SDGs
ACCOUNTABLE ENTERPRISE
DISPLAYING FAIRNESS,
TRANSPARENCY AND INTEGRITY
Mobily’s sustainable success is built on a solid foundation as a responsible andaccountable enterprise. Built on a robust commitment to transparency, ethical practices and sound governance, the Company has continued to demonstrate resilience and adeptness in navigating risks and challenges, all while continuing to grow and uphold its accountability to Stakeholders.
A IN MSCI ESG RATINGS,
UP FROM BBB IN 2022
52/100 IN ESG INVEST SCORE,
UP FROM 45/100 IN 2022
33/100 IN DOW JONES SUSTAINABILITY INDEX (DJSI) S&P,
UP FROM 25/100 IN 2022
52% IN CSR HUB,
UP FROM 34% IN 2022
31.2 IN SUSTAINALYTICS*,
DOWN FROM 31.8 IN 2022
*Lower score indicates better results
SAFEGUARDING THE PLANET
BOLSTERING ENVIRONMENTAL
SUSTAINABILITY
In its pursuit of environmental stewardship, Mobily is committed to reducing its ecological footprint, integrating this commitment into the core of its business operations and ESG strategies. This dedication reflects a holistic approach to sustainability, where environmental considerations are woven into the Company’s activities – from the deployment of energy-efficient technologies and the modernization of its infrastructure to the adoption of green energy sources and the implementation of waste reduction practices.
2,615 KG
OF PAPER, PLASTIC AND METAL
WASTE RECYCLED THIS YEAR
20% INCREASE
IN INVESTMENT IN SUSTAINABLE
TECHNOLOGIES
Replacement of all the existing bulbs fluorescent lights with LED lights
Total LEDs planned to install:
23,330
Replacement of energy saving/ smart inverter air conditioners
Total HVAC inverters planned to install:
592
Installation of motion sensors in meeting rooms, hallways, lobbies, corridors, WC and the basement area
Total motion sensors planned to install:
32
Installation of timers to implement “lights switched off” after office
Total timers planned to install:
56
MARKETPLACE AND CUSTOMERS
FOSTERING THE DIGITAL ECONOMY
Mobily’s commitment to its customers and the broader marketplace is evident in its effort to enrich customer experiences and integrate themselves into customers’ daily lives through significant infrastructure investments, such as 5G, submarine cables and data centers. The Company is a key driver of digital transformation in the Kingdom, while also continuously advancing and enhancing network quality and range, thereby offering customers seamless connectivity and opening up new opportunities for both personal and business growth.
The Communications, Space and Technology Commission (CST) awarded Mobily the
“Customer Experience Award 2022”
RESPONSIBLE EMPLOYER
EMPOWERING OUR
WORKFORCE
Mobily is dedicated to providing a world-class work environment while fostering a diverse and dynamic corporate culture for each one of its over 2,500 employees. It continuously seeks to attract outstanding talent and provide them with the support and resources needed to thrive, building lasting and meaningful careers and contributing to the shared vision of Mobily.
+59,000
LEARNING
HOURS
IN OFFERING
100,000
TRAINING
OPPORTUNITIES
TO BE OFFERED BY 2025
86%
SAUDIZATION
2,518
TOTAL HEADCOUNT
11%
FEMALE EMPLOYMENT
29%
YOUTH EMPLOYEMENT GROWTH
73
TOTAL PARTICIPANTS IN UNIVERSITIES’ COOPERATIVE PROGRAM
125
TOTAL PARTICIPANTS IN TAMHEER PROGRAM FOR DEVELOPING NATIONAL CADERS
28 NATIONALITIES
WORKFORCE DIVERSITY
69%
EMPLOYEE ENGAGEMENT SCORE
POSITIVE COMMUNITY IMPACTS
SUPPORTING SOCIETAL GOALS
AND INITIATIVES
Mobily is committed to playing a positive and supportive role across Saudi society and in the countless communities where it delivers its services across the Kingdom. Through a wide range of carefully selected initiatives and activities, Mobily leverages its scale, resources and the commitment of its employees to support worthy causes and events, in line with its business priorities and its dedication to contributing to the goals of Saudi Vision 2030.
The Company’s CSR efforts are focused on 3 fundamental pillars
ENRICHING THE TALENT POOL
FOSTERING FULFILLING LIVES
ENABLING SOCIETAL GROWTH THROUGH SUPPORT AND ACCESS
