Stakeholder Engagement

Remuneration: Mobily is committed to offering its employees fair and competitive salaries alongside comprehensive benefits, ensuring they feel valued and motivated to excel.

Employee Satisfaction: Mobily actively monitors employee satisfaction through regular surveys and open dialogue. The Company’s goal is to create an environment that attracts and retains top talent, supported by initiatives focused on mental health and overall wellness.

Training and Skills Development: Mobily prioritizes the growth of its employees by providing robust training and development programs. These opportunities enable the team members to advance within Mobily while equipping the Company with a skilled and capable workforce tailored to meet evolving business needs.

Diversity and Inclusion: Mobily celebrates diversity and strives to build an inclusive workplace that supports individuals from various backgrounds, particularly women, young professionals and those with disabilities. Through targeted initiatives, Mobily is dedicated to attracting and empowering female talent across all roles.

Transparency: Mobily recognizes that employees thrive in a transparent environment where they are well-informed about the Company’s performance and operations. The internal communication channels are designed to promote open engagement, fostering trust and collaboration across teams.

Compliance: Mobily is committed to upholding the highest standards of compliance, ensuring its operations consistently align with regulatory requirements. By closely monitoring new and evolving regulations, Mobily maintains its position as a trusted and responsible industry leader.

Market Insight: As a key player in the TMT sector, Mobily’s reporting, performance, leadership and insights contribute to the creation of a robust and forward-looking regulatory framework for the industry.

Vision 2030: Mobily is proud to contribute to the goals of Vision 2030 through its operations and initiatives. The telecommunications sector plays a critical role in supporting key areas like commerce, healthcare and education, and Mobily is committed to driving progress in these vital industries.

Compliance: Mobily places the utmost importance on adhering to the highest standards of compliance, ensuring that all its activities align with the laws and regulations governing the sector.

National Fiscus: Mobily upholds a zero-tolerance policy for corruption and unethical behavior, reflecting its unwavering commitment to integrity and contributing responsibly to the nation’s economic development.

Community Investments: Mobily is deeply committed to empowering and uplifting the communities it serves, with a focus on supporting the most vulnerable. As a major telecommunications brand, Mobily recognizes its responsibility to leverage its influence for the betterment of society, knowing that its customers and employees are an integral part of these communities.

Local Supply Chain: Mobily actively supports and empowers local businesses and SMEs through its procurement practices, strengthening the local economy and fostering sustainable growth across the Kingdom.

Reliable, Accessible and Affordable Products and Services: Mobily strives to deliver the highest quality TMT products and services to its customers. Through continuous research and innovation, the Company ensures its offerings remain reliable, accessible and affordable.

Digitization: Mobily is committed to continuous innovation, including providing digital support and services that enhance convenience and accessibility, making it easier for its customers to stay connected and informed.

Data Privacy: Mobily places the utmost priority on safeguarding customer data. Through advanced security measures, the Company ensures that data is handled with care, maintaining the trust and confidence of its customers.

Customer Care and Experience: Mobily is committed to understanding and anticipating customer needs, conducting market research, delivering exceptional service and fostering engagement through feedback channels to create unparalleled customer experiences.

Sustainable Financial Performance: Mobily continues to expand its footprint, products and services, achieving strong growth that underscores the economic value it delivers to its shareholders. The financial model is rooted in sound governance and effective financial management principles, ensuring sustainable, long-term growth.

Dividends and Return on Investment: Mobily is dedicated to rewarding its valued shareholders for their trust and confidence in the Company. Mobily’s commitment to delivering value is reflected in its adherence to dividend policies designed to provide consistent and meaningful returns.

Sustainable Financial Performance: Mobily recognizes that its long-term financial growth contributes to the Kingdom’s economic strength, including the financial benefits the Company provides to its vendors and suppliers. Through the Supplier Code of Conduct, Mobily ensures that its partners uphold high standards of governance, promoting sustainable growth and accountability for both Mobily and its vendors.

Local Supply Chain: Mobily is committed to empowering local businesses and SMEs through its procurement practices, fostering economic growth and supporting the Kingdom’s development.

Climate Change and Emissions: Mobily actively works to limit its contributions to climate change. By minimizing emissions through sustainable energy use and energy-saving initiatives, Mobily aims to mitigate its environmental footprint.

Water Stewardship: Mobily is dedicated to implementing water-saving initiatives to protect and secure water resources for future generations.

Waste and Biodiversity: Mobily acknowledges the environmental harm caused by waste, particularly non-renewable materials such as plastic and e-waste. To address this, Mobily strives to minimize waste at both the operational level and through its products and services, contributing to the preservation of biodiversity and a healthier planet.