Business Model

DELIVERING SUSTAINABLE VALUE
TO ALL MOBILY STAKEHOLDERS

Through unparalleled growth, leadership and customer experience, Mobily is redefining the industry in Saudi Arabia while upholding its commitment to value creation for all its Stakeholders. With a forward-looking strategy aimed at becoming a technology, media and telecommunications (TMT) powerhouse, Mobily continues to deliver superior services and solutions to consumers, businesses, SMEs, mobile operators and households across the Kingdom, while laying the foundation for future growth and innovation.

OUR INPUTS

CHANNELS

    • Digital channels
    • Physical channels
    • Call center

CUSTOMER RELATIONSHIPS

    • Personal assistance
    • Self-service
    • Automated services

TECHNOLOGIES

    • Wireless (5G, 4G)
    • Fixed (FTTH, FTTB)
    • IoT solutions
    • Digital services
    • International connectivity
    • Mobily Pay

PRODUCTS AND SERVICES

    • Mobile voice and data
    • Mobily TV
    • Devices and accessories
    • Cloud services

INFRASTRUCTURE

    • Network
    • IT infrastructure
    • Data centers

VALUE

INNOVATIVE
OFFERINGS

CONNECTIVITY

DIGITAL
SOLUTIONS

EFFORTLESS
AND
DIGITIZED
EXPERIENCE

SUSTAINABLE
VALUE CREATION

OUR STAKEHOLDERS

INTERNAL
STAKEHOLDERS

COMMUNITIES

REGULATORS

CUSTOMERS

SUPPLIERS

GOVERNMENT

SHAREHOLDERS

NATURAL
ENVIRONMENT