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2020 At
a Glance

2020
At a Glance

Financial
Highlights

Revenues

EBITDA and EBITDA Margin

Operational Cash Flow (EBITDA-CAPEX)

Deleveraging (Net Debt and Net Debt/EBITDA)

Net profit/ (Loss)

Dividend Distributions

Highest annual
revenues in the last

5 years

Highest annual
EBITDA in the last

7 years

Net debt to
EBITDA ratio at

2.26x

Multiplied our
net profit by more than

24x vs 2019

Operating
Highlights

Execution of new
corporate strategy

GAIN

5G Network
coverage extends
to 50 cities
Completed 1st
5G voice call (VoNR)
in the Middle East

+73%


mobile internet average
download speeds*

Winner

of Saudi Arabia Data Center Service Provider of the Year**
* CITC report Q4 2020 vs Q4 2019
** Frost & Sullivan Best Practices Awards 2020

Awards
and Recognition

First Place Award for Best Annual Report in the Middle East – Digital Category

First Place Award for Best Annual Report in the Middle East – Digital Category

Saudi Arabia Data Center Service Provider of the Year

Saudi Arabia Data Center Service Provider of the Year

MarCom Gold Award 2020

MarCom Gold Award 2020

MarCom Platinum Award 2020

MarCom Platinum Award 2020

Geographic
Footprint

COVID-19
Response

Supporting our stakeholders.
Safeguarding our business.

Mobily reaffirmed its critical role in connecting the people, companies and government of Saudi Arabia during this turbulent year. As COVID-19 transformed the social and economic landscape of the Kingdom and forced a shift from physical to digital across all industries and sectors, we gained strength and accelerated our digital transformation, proving the resilience of our culture and demonstrating the flexibility of our network to ensure that life and business could continue and help put the country on a path to recovery.

The rapid and decisive range of actions we took to support and secure our valued stakeholders included:

Our Shareholders

  • Held first virtual AGM
  • Participated in 9 virtual conferences and over 150 virtual meetings with investors and analysts
  • Increased frequency of investor communications
  • Enhanced virtual engagement channels and ensured up-to-date information

Our Customers

  • Exempting customers under MoH quarantine from paying their April postpaid package bill
  • Extra 20% free data on postpaid packages
  • Changed network name to “Stay Home – Mobily”
  • Increased the number of delivery representatives by 300% across more than 100 cities
  • Transparent and frequent communications

Our Communities

  • Free access to critical Saudi Government educational platforms, National Education Portal (IEN) and the Unified Education System
  • Free access to Saudi Government Sehha app for health awareness and consultation
  • Supported Attaa Digital initiative through distribution of 40,000 free data SIM cards
  • Supported students with discounted packages for remote learning on the Madrasati platform

Our People

  • Full compliance with all government health and safety guidelines and procedures
  • All employees rapidly shifted to temporarily work from home, except for critical onsite roles
  • Diverse precautionary measures in HQ and offices, including regular health checks, temperature reading and sanitization
  • Promoting increased health and safety awareness through mass employee communications and training