Safeguarding the Planet
- Climate change and greenhouse gas (GHG) emissions
- Waste and circular economy
- Clean and efficient energy
Driving Sustainable Growththrough Responsible Innovationand Governance
Mobily remains committed to creating sustainable, long-term value for its stakeholders through strong governance, disciplined risk management and responsible environmental and social practices. As a trusted national digital enabler, the Company continues to align its sustainability agenda with global ESG standards and the objectives of Saudi Vision 2030, supporting the Kingdom’s transition toward a diversified, resilient and knowledge-based economy.
In 2025, Mobily continued to embed ESG considerations across its strategy, operations and decision-making processes. The Company’s Sustainability Strategy and Framework provides a structured and integrated approach to managing ESG risks and opportunities, strengthening operational performance while delivering positive economic, social and environmental outcomes.
The framework is built around 5 interconnected pillars that guide Mobily’s sustainability priorities. Safeguarding the Planet focuses on reducing environmental impact through climate action, energy efficiency and circular practices. Marketplace and Customers emphasizes secure, innovative digital services, data protection and customer experience, while Responsible Employer reflects Mobily’s commitment to employee well-being, inclusion and talent development. Positive Community Impacts supports digital inclusion and community engagement and Accountable Enterprise underpins all activities through strong governance, ethical conduct, transparency and sustainable economic value creation.
Together, these pillars provide a clear roadmap for integrating sustainability into Mobily’s business and culture. Ongoing employee engagement and awareness initiatives support the consistent application of ESG principles across the organization, ensuring sustainability remains a shared responsibility and a driver of long-term value creation.
Marketplace and Customers
- Data privacy and cybersecurity
- Customer experience and satisfaction
- Innovation and digitalization
Responsible Employer
- Health, safety and well-being
- Diversity, equity and inclusion
- Talent attraction and retention
Positive Community Impacts
- Digital inclusion and network availability
- Community engagement and impact
Accountable Enterprise
- Ethical business practices
- Responsible supply chain
- Corporate governance
- Transparency and reporting
- Human rights
- Sustainable economic impact
Associations and Memberships
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Alignment with National and International Priorities
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By bridging national ambition with global standards, Mobily remains a key architect of the Kingdom's digital future, driven by a steadfast commitment to transparent engagement and sustainable value creation for all stakeholders.
Sustaining Engagement
Accountable
Enterprise
Mobily integrates sustainability at the core level with a strategy for transparency, integrity and good governance in line with international best practices. The Company achieves sustainability growth according to a driving Saudi Arabian economic model in sectors including utilities, infrastructure, platforms and digital services.
Major Stakeholders
- Regulators
- Board of Directors
- Shareholders
- Suppliers
UNSDGs
Material Topics
- Ethical Business Practices
- Responsible Supply Chain
- Corporate Governance
- Transparency and Reporting
- Human Rights
- Sustainable Economic Impact
By upholding the highest standards of good governance, including privacy protection, ethics and responsible supply chain practices, Mobily creates a work environment in which employees are empowered to do the right thing.
RESPONSIBLE
EMPLOYER
The Company ensures high levels of employee motivation and satisfaction, understanding that Mobily has a duty to protect its employees and contractors from harm in the workplace. All employees should have the same opportunities and receive fair and equal treatment. It is also important for employees to relate to Mobily's sustainability goals.
Major Stakeholders
- Employees
UNSDGs
Material Topics
- Diversity, Equity and Inclusion
- Health, Safety and Wellbeing
- Talent Attraction and Development
Mobily nurtures a diverse, highly skilled workforce, within a work environment that is safe, healthy and productive. Engaged and motivated employees, with the tools to function at their best at work, ensures that Mobily delivers the best services to customers.
MARKETPLACE
AND CUSTOMERS
Mobily enables rapid societal development through well-designed and executed digital platforms and services that support customer satisfaction with excellent customer care. The Company must ensure the privacy and security of customer data, as well as responsible marketing practices.
Major Stakeholders
- Customers
UNSDGs
Material Topics
- Data Privacy and Cybersecurity
- Customer Experience and Satisfaction
- Innovation and Digitalization
The Company's success in the market, through its digital innovation initiatives and industry-leading networks, support a healthy balance sheet and cashflow that enables Mobily to give back to the community through community investments, donations and sponsorships. The Company's growing footprint also advances national digital access goals.
POSITIVE COMMUNITY
IMPACTS
The Company supports local communities, making a positive social impact by working with communities to address issues of opportunity, access, knowledge and skill in relation to using technology.
Major Stakeholders
- Government
- Communities
UNSDGs
Material Topics
- Community Engagement and Impact
- Digital Inclusion and Network Availability
Mobily's community engagement drives the Company's environmental initiatives by motivating for a healthy natural environment in which communities can thrive. Mobily therefore pursues climate change, waste management and water management initiatives that safeguard natural resources for future generations.
SAFEGUARDING
THE PLANET
Mobily looks after the environment by combating climate change through its contribution to clean energy and the SGI, leading the way to a sustainable future for Saudi Arabia. The Company follows international best practices to safeguard shared resources.
Major Stakeholders
- Government
- Communities
UNSDGs
Material Topics
- Climate Change and GHG Emissions
- Waste and Circular Economy
- Clean and Efficient Energy
Saudi Arabia's Vision 2030, various corporate governance frameworks and national regulations all support Mobily's dedication to the best environmental practices. Long-term, environmental sustainability also increases Mobily's economic viability.